Terms of service

Our store is dedicated to the sale of artisanal cookies, as well as the offer of complementary products related to baking and pastry. We strive to provide high quality products, made with fresh ingredients.

By using our website and placing orders, you agree to comply with these terms of service and all applicable laws and regulations. Use of the site is at your own risk, and the store will not be liable for any damages arising from the use of the site.

To place an order, you must provide complete and accurate information, including shipping address and valid payment method. We reserve the right to refuse or cancel any order for any reason, including, but not limited to, product availability, errors in product description or price, and issues identified by our credit and fraud department.

Once you have placed an order, we will send you an email confirmation detailing the products ordered, the total price, and shipping information. This confirmation does not constitute acceptance of your order; it simply confirms that we have received your request. We reserve the right to accept or reject your order after reviewing the availability of the products and the accuracy of the information provided.

We endeavor to process and ship your order within the time frame specified on our shipping page. You will be responsible for all shipping costs and taxes, which will be detailed on your invoice.

To initiate a refund process, please contact our customer service at ycreativesugar2@gmail.com. Any refunds will be made using the original payment method.

IT IS NOT ALLOWED TO PURCHASE THIS GIFT CARD WITH KLARNA.

Our customer service team is available to help you with any questions or issues you may have. You can contact us by email at ycreativesugar2@gmail.com or write to us in our chat on our website during our opening hours from 10am to 4pm.

 

APPLY TO ALL DESSERTS TOPPER SUBJECT TO AVAILABILITY

 

Food Allergy Disclaimer

At YCreative Sugar, all products are prepared in a kitchen that handles common allergens, including but not limited to: milk, eggs, wheat (gluten), soy, peanuts, tree nuts, and seeds.

While some products may not contain certain allergens as direct ingredients, we do not guarantee that any product is free from traces of allergens due to the risk of cross-contact during production, storage, and handling.

For this reason, our products are not recommended for individuals with severe or life-threatening food allergies.

By purchasing from YCreative Sugar, you acknowledge and agree that:
- You have read and understood this allergen disclaimer.
- You are aware of the potential risk of cross-contact.
- You assume full responsibility for any allergic reactions that may occur from consuming our products.

YCreative Sugar shall not be held liable for any adverse reactions, injuries, or damages resulting from the consumption of our products.

If you have any concerns regarding food allergies, please contact us prior to placing your order.

This disclaimer applies to all purchases made through our website, including orders placed with special notes or requests.